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Digital Content Manager – Switzerland (German)

Job Title: Digital Content Manager (Switzerland – German)
Location: Basingstoke, Hampshire
Type: Permanent/Full-time
Working Hours: 08:00 – 16:00

Do you have a passion for Digital Marketing?

Do you have Customer Service experience?

Look no further! Apply directly to Geronimo Web now – simply email us a copy of your CV to [email protected]!

Overview

An opportunity has arisen for a Digital Content Manager to join our niche, fast- growing and dynamic global digital marketing business, working for one of the largest blue-chip companies within the automotive industry!

Reporting to the Operations Manager, the individual will be responsible for updating and editing website content, with a passion for all things digital for a major automotive brand. We are looking for a creative/lateral thinker with an ability to go above and beyond expectations when it comes to account management. An eye for detail is essential along with strong communication and relationship-building skills.

The successful candidate will be an enthusiastic self-starter, capable of delivering excellent results both individually and as a member of a multi-lingual team.

Key Responsibilities

Content Management (all training provided)

  • Assist all clients in getting the most out of their websites, assisting with the optimisation of content and the creation of marketing materials
  • Take in-bound calls and emails from Swiss customers, logging all records accurately and efficiently in the customer database
  • Occasional translation of website, marketing and ongoing communications material into Swiss German or German.
  • Proactively audit the usage and performance of the Swiss dealer websites
  • Proactively advise dealers on all aspects of web management, website content/marketing and optimisation, liaising with other departments
  • Work with the technical, search and marketing teams to deliver one-to-one strategies and training to Swiss customers
  • Accurately and effectively report on the performance of the Switzerland account, both internally and externally
  • Continually look at ways to improve the level of service provided to Swiss customers
  • Support the management team in respect of emerging customer service requirements as they arise
  • Efficiently manage both your client portfolio and your other responsibilities.

Qualifications, Key Skills & Experience

Essential

  • Fluent level in both written and spoken English and have native level Swiss German or German language skills.
  • Passionate about customer service excellence
  • Ability to work under pressure in a fast-changing environment, with priorities reviewed daily
  • Proactive problem-solving skills with great attention to detail
  • A quick learner able to rapidly adopt new techniques and technologies
  • Possess a positive can-do attitude
  • Presentable, trustworthy and confident
  • An energetic and passionate individual committed to raising standards and performance throughout business
  • Loyal and committed; looking for a long-term career opportunity
  • Degree educated or similar qualification
  • Basic Excel
  • Basic Word
  • Excellent time management and organisational skills.

Advantageous

  • Experience of website development and infrastructure
  • Experience of digital marketing, SEO and web analytics
  • Knowledge of the automotive industry
  • Knowledge / experience of using different CMS.

Required Languages:

  • Native level Swiss German or German.
  • Fluent level in both written and spoken English.